I was going through a book about building customer loyalty today. Given the current economic conditions, customer loyalty should be one of the most important areas of focus for any business today. I wanted to share some thoughts about the role leaders play in this process. Read the rest of this entry »

When we think about motivation, things like gift cards and trips come to mind. We reward team members for positive behavior by giving them things that they value. I would challenge this idea by asking leaders who they spend most of their time with, and how they delegate much of the daily work. Read the rest of this entry »

When we approach motivation as a leader, we should have several different ideas in mind in order to be successful longterm. Often times new leaders will use a single approach, and you will find you are getting a “hit and miss” results. Your top performers continue to be at the top, and the bottom stays at the bottom. Let’s take a look at 5 Laws For Successful Motivation that will even the playing field for all. Read the rest of this entry »