I was going through a book about building customer loyalty today. Given the current economic conditions, customer loyalty should be one of the most important areas of focus for any business today. I wanted to share some thoughts about the role leaders play in this process. Read the rest of this entry »

When we think about motivation, things like gift cards and trips come to mind. We reward team members for positive behavior by giving them things that they value. I would challenge this idea by asking leaders who they spend most of their time with, and how they delegate much of the daily work. Read the rest of this entry »

When we approach motivation as a leader, we should have several different ideas in mind in order to be successful longterm. Often times new leaders will use a single approach, and you will find you are getting a “hit and miss” results. Your top performers continue to be at the top, and the bottom stays at the bottom. Let’s take a look at 5 Laws For Successful Motivation that will even the playing field for all. Read the rest of this entry »

The first thing that usually develops as a new leader is our EGO? We control people! We control futures! We can make or break someone’s career by our choices and actions. Over time, this ego grows out of control, and most of us find we have become “indispensable”. The company will fold without me. Read the rest of this entry »